SHIPPING POLICY

Last updated: September 21, 2026

At Velourmotif, we work with trusted third-party fulfillment and shipping partners, including TeemDrop, to process and deliver orders to customers around the world.

We currently offer shipping to customers in South Africa, the United States, United Kingdom, Canada, Australia, New Zealand, Europe and many other international destinations.

Shipping availability, costs and delivery times may vary depending on the product, destination, shipping method and fulfillment location.

1. ORDER PROCESSING

After your order is successfully placed and payment has been confirmed, your order is sent for processing and fulfillment.

For products that are in stock and ready to ship, TeemDrop generally indicates a processing time of approximately:

1–3 business days

Custom, made-to-order or pre-order products may require approximately:

5–15 business days

Processing times are separate from shipping and delivery times.

During periods of high order volume, holidays, supplier delays or other circumstances outside our reasonable control, processing may take longer.

Where a product has a specific processing timeframe listed on its product page, that timeframe will apply.

2. ESTIMATED DELIVERY TIMES

Delivery times begin after the order has been shipped and are estimates rather than guaranteed delivery dates.

Typical TeemDrop estimates are:

Destination	Estimated Delivery Time
🇺🇸 United States	Approximately 10–20 business days
🇨🇦 Canada	Approximately 10–20 business days
🇬🇧 United Kingdom	Approximately 10–20 business days
🇦🇺 Australia	Approximately 10–20 business days
🇳🇿 New Zealand	Approximately 10–20 business days
🇪🇺 Europe	Approximately 10–20 business days
🇿🇦 South Africa	Approximately 20–40 business days
🌍 Other African destinations	Approximately 20–40 business days
🌎 Other international destinations	Varies by destination and shipping method

These are estimated shipping times only. Actual delivery times can vary because of customs clearance, carrier schedules, public holidays, weather, remote locations and other circumstances outside our control.

Certain products and destinations may have different shipping estimates. The shipping option and estimated delivery timeframe available during checkout should be used as the most relevant estimate for your particular order.

3. SHIPPING METHODS

We use shipping methods selected according to product availability, destination, cost, delivery requirements and the options available through our fulfillment partners.

TeemDrop may use carriers and logistics providers including YunExpress, DHL and other third-party carriers. Different shipping methods may have different costs and delivery times.

The shipping options available for a particular order may therefore vary depending on the destination and product.

4. SHIPPING COSTS

Shipping costs are calculated based on factors including:

• Destination country

• Product weight

• Product dimensions

• Volumetric weight

• Shipping method

• Fulfillment location

• Carrier charges

The shipping cost applicable to your order will be displayed at checkout where available.

For certain products, oversized shipments or remote destinations, additional shipping charges may apply.

TeemDrop states that shipping charges may be adjusted when the actual packaged weight or volume differs from the initial estimate. Where an additional fulfillment charge is required, we may contact you regarding the applicable amount.

5. TRACKING YOUR ORDER

Once your order has been dispatched, tracking information will generally be provided when available.

You can use the tracking information supplied by Velourmotif to monitor your shipment.

Tracking updates may occasionally take time to appear, particularly during international transfers, customs processing or when a shipment is transferred between carriers.

Some remote destinations may have limited tracking information or delays in tracking updates. TeemDrop recommends contacting the local postal service where tracking information is limited.

6. CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Velourmotif does not control the customs policies, tax rates or clearance procedures of individual countries.

Customers are responsible for ensuring that products ordered from Velourmotif can legally be imported into their destination country.

Failure to pay applicable customs duties or import taxes may result in an order being delayed, held, returned or otherwise disposed of by the carrier or relevant authorities.

7. SHIPPING DELAYS

We understand that receiving your order on time is important.

However, international shipments may occasionally be delayed by circumstances beyond our reasonable control, including:

• Customs inspections or clearance

• Carrier delays

• Weather

• Public holidays

• Strikes

• Natural disasters

• Changes in laws or regulations

• Transportation disruptions

• High shipping volumes

• Remote destination logistics

• Incorrect or incomplete shipping information

• Other unforeseen circumstances

TeemDrop's shipping policy specifically notes that actual delivery times can vary because of customs clearance, carrier schedules, public holidays, weather and other unforeseen circumstances.

A shipping estimate is therefore not a guaranteed delivery date.

8. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete delivery address during checkout.

Please carefully check your:

• Full name

• Street address

• Apartment/unit number

• City

• Province/state

• Postal/ZIP code

• Country

• Contact telephone number where requested

If an order cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package or inability to contact the recipient, additional shipping or reshipment costs may apply.

TeemDrop states that reshipment costs may apply when a package is returned because of customer-related reasons such as an incorrect address or inability to contact the recipient.

9. LOST OR UNDELIVERED PACKAGES

If your package has not arrived within the expected delivery period, please contact Velourmotif so that we can review the tracking information and, where appropriate, initiate an investigation with the fulfillment or shipping provider.

If tracking confirms that the package was delivered, additional evidence may be required before a claim for non-receipt can be considered.

For certain non-delivery claims, TeemDrop may require documentation from the local postal service or other evidence before a dispute can be processed.

Shipping investigations may take time because they can require communication between multiple carriers, warehouses and postal services.

10. REMOTE DESTINATIONS

Some remote countries, regions, islands and territories may have longer delivery times and limited tracking availability.

Additional remote-area shipping charges may also apply.

Where a remote-area surcharge or alternative shipping method is required, we may contact you regarding the applicable shipping arrangements.

TeemDrop reserves the ability to apply remote fees for certain destinations.

11. MULTIPLE PRODUCTS IN ONE ORDER

If your order contains multiple products, your items may be shipped separately.

This can happen when products:

• Are stored in different warehouses;

• Come from different suppliers;

• Have different processing times; or

• Require different shipping methods.

As a result, you may receive multiple tracking numbers and packages for a single order.

You will not necessarily receive all products in an order at the same time.

12. ORDER CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.

Once an order has been processed, purchased, customized or shipped, cancellation may no longer be possible.

For further information, please review our Return & Refund Policy [LINK].

13. DAMAGED OR INCORRECT SHIPMENTS

If your order arrives damaged, defective, incorrect or with missing components, please contact us as soon as possible.

Please provide:

• Your order number;

• Photographs of the product;

• Photographs of the packaging;

• A video where necessary; and

• A description of the issue.

Do not dispose of the product or packaging until we have reviewed your claim.

Claims may need to be submitted to our fulfillment provider for investigation and resolution.

Please refer to our Return & Refund Policy [LINK] for complete information regarding damaged, defective, incorrect or missing products.

14. SHIPPING RESTRICTIONS

Although Velourmotif aims to serve customers internationally, not every product can necessarily be shipped to every destination.

Shipping availability may depend on:

• Product characteristics;

• Carrier restrictions;

• Customs regulations;

• Import restrictions;

• Destination-country laws;

• Product dimensions or weight; and

• Fulfillment-provider restrictions.

If a product cannot be shipped to the destination provided, we may contact you regarding available options or cancel and refund the affected order where appropriate.

15. IMPORTANT INFORMATION FOR INTERNATIONAL CUSTOMERS

By placing an international order with Velourmotif, you acknowledge that:

• Your order may travel through multiple countries before reaching you.

• Delivery times are estimates.

• Customs clearance can cause delays.

• Tracking information may temporarily stop updating.

• Additional customs duties or taxes may apply.

• Some remote destinations may have limited shipping services.

• Shipping methods and carriers may vary by destination.

• Products may arrive in separate packages.

16. CONTACT US

If you have questions regarding your shipment, please contact us using the customer-support information provided on our website.

When contacting us about an order, please provide your order number so that we can assist you as efficiently as possible.

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